please check about event gift

i trade to memory maiden on exil..but i not get a crystal box of deva..its a atman packed..i give a right clik...and its just a atman..how can it beee...thanx...and onece again...a just wanna rember abaout my item has lost before maintance...and until now...there is no respon yet...my character name is CeuFebrin...thanx agiain